If the store is closed after the drop-off time, please verify your booking on your personal space or on the confirmation e-mail.

If the booking seems to be in order and you've come to the right place, please check and verify the opening hours of partner shop on your personal space or on the confirmation e-mail.

If the opening hours match your booking drop-off time, please try contacting the shop via the information provided on your personal space or confirmation email.

Can't reach the shop? Take a photo of the establishment and e-mail it to our customer service department at contact@nannybag.com

We will take the necessary steps and you will receive a refund directly to the credit card used for the booking from 'Nannybag'.

What happens now? You can now make a new booking near your current location.