If the Nanny is closed after the drop-off time, please verify your booking on your personal Nannybag space, booking confirmation or SMS confirmation.

If the booking seems to be right, please check and verify the opening hours of the Nanny on your personal Nannybag space, booking confirmation or SMS confirmation.

If the opening hours match your booking drop-off time,please try contacting the Nanny via the information provided on your personal Nannybag space, booking confirmation or SMS confirmation.

If you do not have an answer, please take a picture and send to our support team at contact@nannybag.com. You will receive a bank transfer within 3 business days directly in your bank account. The transaction will be named "Nannybag".

In the meantime, you can make another reservation with a different Nanny close by.