Our terms and conditions allow our customers to cancel their booking up to the luggage drop-off time agreed in the booking. The traveler may cancel their booking and will be refunded the amount paid for the booking in full.
💸You will receive a refund within 3 business days, directly to the credit card used for payment. The transaction will be named "Nannybag".
No cancellation will be refunded after the luggage drop-off time agreed in the booking.
Once the booking is ongoing, our company refunds only those users who couldn’t benefit from our service due to negligence from Nannybag.
In certain cases, the partner establishment may exceptionally cancel a reservation. In this case, it expressly accepts that it will not be paid the amount due. The traveler will be refunded the entire amount paid for this booking and will be able to carry out a new booking.
There are cases where you genuinely had to cancel after drop-off time. For example, if your flight was delayed or there was a network problem when the you tried cancelling before the drop-off time. In this case, you have to show the proof of the reason why you couldn't cancel on time in order to receive a full refund.
➡️You will have to send your refund request with the proof to contact@nannybag.com
➡️To cancel your booking yourself from your Nannybag account, simply click on "My bookings".
Once you've clicked on your booking, simply click on "Cancel my booking" and then on "My bookings" again to make sure it's taken place 😃.