If you didn't drop-off your luggage, our terms and conditions allow you to cancel you booking up to the luggage drop-off time agreed in the booking. You may cancel your booking and will be refunded the amount paid for the booking in full. No cancellation will be refunded after the luggage drop-off time agreed in the booking.

Once the booking is ongoing, our company refunds only users who couldn’t benefit from our service due to negligence from Nannybag.

➡️You must then submit the refund request by e-mail to contact@nannybag.com and provide supporting documents.

Once the request has been processed and confirmed, you will receive your refund within 3 working days, directly to the credit card used for payment. The transaction will be called “Nannybag”.