General Questions
Refund, modification and cancellation of your shipment
Prepare my luggage
- How do I measure my luggage?
- Should I lock my luggage?
- What is a transport label?
- How to use my transport label?
- What are the maximum dimensions for my shipment?
- Why is the packaging of my shipment recommended?
The prohibited products
Customs, taxes and documents to provide
- Why describe the content of my shipment?
- Am I affected by customs?
- What is a Proforma invoice and how to fill it out?
- What does "Customs declared value" mean?
- What happens if my shipment is in the process of being cleared through customs?
- Why is my shipment still "under customs control"?
Collection of your shipment
Tracking my luggage
Shipment delivery
- How is the duration of my shipment calculated?
- What are the delivery delays for my shipment?
- How do I know when my luggage or parcel is being delivered?
- Can someone else pick up my shipment for me ?
- Do I have to be present when my shipment is delivered?
- What happens if I miss the carrier?