Your presence is mandatory if the collection or delivery of your luggage/parcel is made from or to your home in the time slot between 9 am and 6 pm.
Your presence is however not necessary if your luggage is to recover from your hotel. The carrier will only go to the reception, be sure to inform receptionists of his arrival and ensure that luggage is ready for shipment. The local number of the hotel will be informed in case of problems.
Nannybag will not be held responsible in the following cases:
- Your absence or unavailability during the collection - you will have to contact DHL directly
- Baggage not prepared and not ready to send
- An inaccessible or misinformed address
Learn more about our terms and conditions