If the Nanny is not aware, please keep calm!
It can happen that an employee working with the Nanny is not aware of the service. Please try contacting the Nanny through the email or phone numbers provided in your confirmation email, SMS confirmation and your Nannybag account. You can also write them a message via the chat function on your Nannybag account.
Contact our support team at firstname.lastname@example.org , if you fail to drop your bag or reach the Nanny.